Maintaining
player
confidence
starts
with
crystal-clear
information
practices.
Our
terms
outline
the
exact
data
collected,
methods
of
storage,
and
detailed
access
restrictions
for
all
users.
Transaction
histories–whether
you
withdraw
$
or
deposit
to
$–are
safeguarded
with
advanced
encryption.
All
policies
comply
with
major
Canada
legal
standards,
monitored
by
specialized
regulators.
Each
account
holder
can
review,
update,
or
erase
registration
details
through
a
dedicated
dashboard.
Personal
data
is
never
sold
or
shared
with
third
parties
without
explicit,
documented
consent.
Monthly
audits
performed
by
certified
security
firms
guarantee
compliance
and
proactive
risk
management.
Find
step-by-step
recommendations
on
keeping
your
balance
in
$
confidential
and
instructions
for
reporting
any
suspicious
activity.
Questions
about
data
usage
or
want
your
agreements
in
writing?
Contact
the
local
support
desk–specialized
for
Canadian
demands.
Uphold
your
privacy,
maximize
enjoyment,
and
play
without
hesitation.
How Your Personal Data Is Collected At This Platform
Upon
registration,
users
provide
identification
details
such
as
name,
date
of
birth,
contact
information,
and
a
unique
password.
These
fields
are
non-optional,
ensuring
account
accuracy
and
adherence
to
Canada
regulatory
standards.
Activity
on
the
site–such
as
gameplay
history,
transaction
records,
and
communication
logs–is
automatically
documented.
Every
deposit
to
$
and
withdrawal
action
is
linked
to
a
timestamp,
payment
method,
and
relevant
account
metadata.
Technical And Behavioral Tracking Methods
IP
address,
browser
type,
device
fingerprint,
and
geographical
tags
are
captured
each
session
to
recognize
patterns,
prevent
fraud,
and
offer
localized
features.
Cookies
and
pixels
may
be
implemented
to
monitor
session
length,
navigation
paths,
and
interaction
frequency.
These
insights
enable
adjustment
of
content
and
optimization
for
device
compatibility.
In
compliance
with
Canada
laws,
identity
confirmation–using
external
verification
services–may
be
required.
Scanned
documents,
such
as
ID
cards
or
proofs
of
address,
are
transmitted
via
encrypted
channels
and
accessed
exclusively
by
authorized
staff.
Third-party Integrations
Partnered
payment
gateways
receive
essential
transaction
information
to
execute
secure
deposits
and
manage
withdrawals
in
$.
Service
providers
handling
data
analytics
or
customer
support
may
access
segments
of
player
records,
but
contractual
safeguards
prohibit
misuse
or
unauthorized
sharing.
For
questions
about
collection
practices,
players
may
use
internal
messaging
systems
or
consult
support
channels
for
detailed
guidance
tailored
to
their
Canadian
preferences.
Types Of Information Retained And Their Purposes
Data
collection
is
tailored
to
support
key
aspects
of
user
interaction
and
comply
with
Canada
gaming
requirements.
Registration
information–including
full
name,
date
of
birth,
and
residential
address–is
retained
to
validate
account
holder
identity
and
eligibility,
ensuring
that
only
individuals
meeting
the
age
and
residency
criteria
participate.
Contact
details
such
as
email
addresses
and
phone
numbers
are
stored
to
facilitate
account
verification,
transaction
confirmation,
and
timely
customer
support
responses.
As
required
by
the
law,
user-provided
documents
for
verifying
identity
and
address
are
kept,
which
makes
things
safer
for
everyone
involved.
Financial And Transaction Activity
To
keep
users'
money
safe
and
to
give
them
clear
statements,
$
keeps
track
of
deposits,
withdrawals,
and
balance
enquiries.
To
handle
refunds,
settle
disputes,
and
meet
anti-fraud
obligations,
payment
information
is
kept,
including
chosen
methods
and
transaction
logs.
Data On How You Use The Service And Your Device
We
gather
information
about
your
account
activity,
preferences,
game
history,
and
device
identifiers,
like
your
IP
address
and
the
type
of
browser
you
use.
With
this
information,
the
service
can
customise
features,
find
suspicious
activity,
and
improve
platform
performance.
Session
logs
and
cookies
are
used
to
enhance
user
experience,
streamline
navigation,
and
monitor
site
security.
Marketing
preferences
and
correspondence
records
are
securely
stored,
allowing
the
service
to
respect
user
choices
regarding
promotional
communications
and
provide
relevant
updates.
Users
can
adjust
these
settings
within
their
account
at
any
time.
All
information
is
subject
to
strict
access
controls
and
retention
periods
in
line
with
Canada
licensing
and
regulatory
expectations.
Users
can
request
details
on
data
retention
or
initiate
removal
as
permitted
by
law.
User Rights Regarding Data Access And Correction
Individuals
from
Canada
have
the
ability
to
oversee
the
information
stored
in
their
accounts.
Users
can
ask
through
the
customer
support
portal
to
see
what
personal
information
is
stored.
Once
your
identity
has
been
verified,
you
will
receive
a
full
report
that
includes
your
registration
information,
contact
information,
transaction
history,
and
communication
preferences.
Fixing Account Information
Users
can:
Update
their
profile
by
logging
in
and
navigating
to
the
account
settings
area.
Contact
support
to
amend
critical
data
such
as
identification
documents
or
verified
payment
methods
before
processing
withdrawals
in
$.
Requests
for
data
correction
are
reviewed
promptly.
When
the
modification
affects
legal
or
anti-fraud
procedures,
additional
verification
may
be
necessary
in
line
with
Canada
regulations.
Practical Recommendations
Review
your
profile
regularly
to
ensure
data
accuracy,
especially
before
initiating
large
transactions
or
requesting
balance
withdrawals
in
$.
Provide
supporting
evidence
when
updating
name,
address,
or
other
sensitive
fields
to
avoid
delays.
Contact
support
immediately
if
you
suspect
any
unauthorized
change
in
your
records.
Transparency
in
data
management
allows
account
holders
to
maintain
control
over
their
information,
ensuring
all
records
remain
current
and
reliable.
Cookie Management And Tracking Technologies At Our Platform
Understanding
how
cookies
and
similar
tracking
tools
function
is
key
to
maintaining
control
over
your
digital
interactions.
From
the
moment
a
user
registers
or
browses,
small
files,
known
as
cookies,
are
placed
onto
devices
to
enable
customized
experiences,
ensure
website
integrity,
and
provide
seamless
payments
in
$.
Cookie Categories And Their Functions
Type
Purpose
Retention
Period
Essential
Maintain
session
security,
authentication,
and
enable
core
site
navigation.
Session
duration
Preference
Store
settings
such
as
preferred
language
and
display
options.
Up
to
12
months
Analytical
Collect
aggregated
data
about
site
usage
in
compliance
with
Canadian
standards
for
site
optimization.
6-24
months
Marketing
Optimize
promotions
and
tailor
content
to
user
interests,
without
direct
personal
identification.
Up
to
18
months
User Control And Recommendations
Customers
may
customize
cookie
preferences
at
any
time
via
the
dedicated
settings
panel.
Blocking
some
types
may
reduce
features–such
as
saving
your
balance
in
$
between
sessions
or
retaining
personalized
offers.
Check
your
browser's
privacy
settings
often
to
keep
full
control
over
your
management.
Industry
best
practice
says
to
clear
your
browser
cache
once
a
month
and
check
your
permission
settings
often,
especially
after
you
update
your
device's
software.
Check
out
the
links
in
the
cookie
declaration
section
for
information
on
how
to
turn
off
third-party
analytics
or
advertising
pixels
on
this
site.
All
tracking
follows
the
digital
rules
of
Canada
and
the
rights
of
each
user.
How Third Parties Get Information
This
section
explains
how
user
information
may
be
shared
with
outside
parties
while
making
sure
that
Canadian
players
can
see
it.
Types Of Third-party Recipients
Payment
processors:
Account
and
transaction
information
is
given
to
make
it
easier
to
make
deposits,
withdrawals
in
$,
and
check
on
financial
activities.
Only
the
information
needed
for
these
tasks
is
given.
Authorities
in
charge
of
rules:
According
to
Canada
law,
including
anti-money
laundering
rules
and
licensing
requirements,
identity,
transaction,
and
responsible
gaming
information
may
be
shared.
Providers
of
services:
Partners
you
trust
with
technical
support,
hosting
your
platform,
analytics,
or
customer
communication
get
the
right
user
data
to
keep
your
account
safe
and
improve
services.
Agencies
that
stop
fraud:
To
find,
look
into,
and
stop
fraud
and
make
sure
that
all
customers
have
a
fair
chance,
shared
information
includes
identification
and
behaviour
patterns.
Marketing
partners
(opt-in
only):
When
users
give
their
clear
consent,
certain
information
is
shared
so
that
they
can
receive
communications
about
promotional
offers
that
match
their
preferences.
User Choices And Safety
Each
outside
recipient
is
checked
to
make
sure
they
have
data
handling
safeguards
in
place
and
that
they
follow
the
terms
of
the
contract
regarding
confidentiality.
Disclosures
are
only
made
when
absolutely
necessary
for
the
stated
purpose,
and
users
must
agree
to
receive
direct
marketing
messages.
You
can
ask
to
take
back
your
permission
to
share
your
data
with
advertising
partners
through
your
account
settings
or
by
contacting
customer
support.
We
never
sell
data
to
third
parties
that
aren't
related
to
us.
Only
keep
and
share
information
in
accordance
with
current
laws
and
licensing
agreements.
Customers
who
are
worried
about
their
data
being
sent
to
outside
groups
should
get
in
touch
with
support
for
more
information
about
their
area.
Measures For Protecting Your Information From Unauthorized Access
Advanced
encryption
protocols
like
TLS
1.2
and
higher
protect
all
data
exchanges,
including
withdrawals
and
deposits
in
$.
This
makes
it
impossible
for
anyone
to
intercept
the
data.
In
addition
to
secure
sockets
layer
(SSL)
certificates,
regular
vulnerability
scans
are
done
to
find
possible
breaches
before
they
become
threats.
Account Security And Access Controls
Sensitive
data
can
only
be
handled
by
authorised
personal
for
specific
operational
reasons,
and
strict
access
logs
are
kept.
Customers
can
lower
the
risks
of
having
their
credentials
stolen
by
requiring
multi-factor
authentication
(MFA)
for
changes
to
their
accounts
or
high-value
transactions.
Players
are
told
to
make
strong,
unique
passwords
and
change
them
every
so
often.
After
a
certain
amount
of
time
without
activity,
automatic
logout
is
enforced.
This
makes
it
even
less
likely
that
someone
will
use
an
account
that
isn't
being
watched.
Firewalls And Intrusion Detection Systems For Infrastructure And Incident Response
work
all
the
time
to
block
suspicious
traffic
and
let
security
teams
know
about
strange
behaviour.
Comprehensive
backup
routines
protect
data
continuity,
and
all
security
incidents
lead
to
formal
investigations
and
user
notifications
when
necessary.
Be
proactive:
check
your
transaction
history
often,
keep
an
eye
on
your
$
balance,
and
report
any
strange
activity
to
support
right
away.
Your
data
is
safe
from
unauthorised
access
when
you
use
the
latest
technology
and
are
careful
about
how
you
use
it.
Contacting Customer Support Regarding Data Practices
German
users
seeking
clarification
or
wishing
to
address
concerns
about
the
handling
of
their
personal
details
can
reach
the
dedicated
helpdesk
team
using
several
secure
channels.
To
ask
a
question
in
writing,
use
the
verified
"Contact
Us"
form
in
your
account
dashboard.
This
makes
sure
that
your
message
is
connected
to
your
verified
profile
and
that
all
communication
about
your
account
or
$
transactions
is
encrypted.
A
24/7
live
chat
option
lets
you
talk
to
trained
staff
about
things
like
managing
consent,
requests
to
delete
data,
and
changing
stored
information.
This
is
useful
for
issues
that
need
to
be
dealt
with
right
away.
Before
making
any
changes
to
your
records
or
information
related
to
your
gaming
activity
or
$
balance,
you
may
need
to
go
through
verification
steps
to
prove
your
identity.
You
can
email
us
for
documentation
purposes.
Forward
your
detailed
inquiry,
quoting
your
username
and
relevant
reference
numbers,
to
the
specified
support
address
in
your
account
section.
Responses
related
to
data
subject
rights
or
account
security
may
take
up
to
72
hours,
in
accordance
with
Canada
data
protection
laws.
Players
wishing
to
enquire
about
the
transfer
or
export
of
information,
including
statements
related
to
$
activity,
should
specify
the
data
scope
and
format
requested.
Official
requests
are
processed
in
line
with
regional
regulatory
timelines
and
only
after
proper
authentication.
For
unresolved
complaints
or
if
you
believe
your
question
was
not
handled
appropriately,
escalation
procedures
are
outlined
within
your
account
under
“Support
Centre.”
A
designated
officer
will
review
such
matters
with
reference
to
Canada
governance
on
personal
records
and
information
processing.
Never
send
sensitive
access
information
over
email
or
chat.
For
any
discussions
about
$
or
personal
information,
only
use
the
safe
and
approved
communication
channels
listed
in
your
account
section.
